Returns/Refunds Policy


You have the right to return most items within 14 days of the date the item was delivered/collected. This applies to all our products except for special order or clearance items for which we offer no return/refund. If you wish to cancel, return or exchange something, you must contact us in person, by email or telephone before returning goods. Products must be returned in their original packaging and must be undamaged, unused or trial fitted. Clothing must be unworn and unwashed with tags on.
Please note that we do not pay the cost for return or refused postage. Products returned must be properly packaged and sent fully pre-paid to:

Stiffi Wheels
149a Carlisle street
Balaclava East  

When sending your return please retain your receipt as proof of postage, you will have to produce it in the case of damage/loss. For your protection we recommend that you use a service that requires a signature on delivery. If the item is sent incorrectly by us then we will pay the return postage. A receipt must be provided to reclaim postage.

If you notice that your order is damaged, please do not accept the package and contact us straight away. Alternatively please photograph the damaged packaging, or send it back to us so we can see what went wrong.

Where we are unable to supply the goods you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting you in the method used to pay for your order.

If you cancel your order, you are responsible for arranging and paying for the return of the goods to us. If you accept the goods within the 14 day cancellation period, you are not entitled to cancel your order.